Browsing by Author "Ergin, Kebire Nazlı"
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Internal Customer Satisfaction Improvement with QFD Technique
Camgöz-Akdağ, Hatice; İmer, Havva Pınar; Ergin, Kebire Nazlı (Emerald Group Publishing Limited, 2016)Purpose - The purpose of this paper is to employ quality function deployment (QFD) method for translating internal customer needs and expectations into appropriate service specifications to perform existing process assessments ... -
Internal customer satısfaction improvement usıng QFD technique
Ergin, Kebire Nazlı (Kadir Has Üniversitesi, 2013)in this thesis Quality Function Deployment was assigned as a methodology for converting customer requirements and expectations into quality standarts. The paper suggests an approach which is integrating SERVQUAL into QFD ...